Sreekrishnapuram
Grama Panchayat

A village panchayat's Citizen's Charter is an official declaration that provides clear information about the services the panchayat offers to the public and the time frames within which they can be accessed. 

Simply put, it's a guide that explains 'what services people can get from the panchayat, how many days it will take, and whom to approach for it.' It's prepared to make governance more transparent and citizen-friendly.

Main Contents of the Citizen Rights Document

Available Services: Information on how to get services like birth-death-marriage certificates, building construction permits, various welfare pensions, licenses, ownership certificates, etc.

Time Limit: Exact time by which the panchayat should decide on each application or issue the certificate (for example: birth certificate - 3 days).

Required Documents: List of certificates or proofs that need to be submitted along with the application for each service.

Fee Details: Clearly stating the application fee and any other charges.

Responsible Officials: Information about the officials who receive and sign the applications (for example: front office assistant, junior superintendent, secretary).

Complaint Resolution: Information on whom to approach (appeal officer) if the service is not received within the mentioned time or if there is a bad experience with the staff.

Main goals of this:

Make the functioning of local institutions more transparent and corruption-free.

Save time by avoiding the need for people to run back and forth to offices.

Make every citizen aware of their rights.